Політика повернення

Introduction

At GIFT•BIKE store, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be instances where you need to return an item. This Return Policy outlines the terms and conditions for returning products purchased from our store.

1. Return Eligibility

1.1 Defective or Incorrect Items: If you receive a defective or incorrect item, you may request a return or exchange within 5 days of receiving your order.

1.2 Custom Orders: As our products are made to order, we cannot accept returns for items that are not defective or incorrect. Please ensure you double-check your order details before confirming your purchase.

2. Return Process

2.1 Contact Us: To initiate a return, please contact us at mail@gift.bike with your order number and a description of the issue. We may request photos of the item to assess the situation.

2.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for returning the item.

2.3 Packaging: Please pack the item securely in its original packaging to prevent damage during transit. Include a note with your order number and reason for the return.

3. Return Shipping

3.1 Shipping Costs: If the item is defective or incorrect, we will cover the return shipping costs for ordinary mail expenses. Customers should retain proof of postage.

3.2 Return Address: Customers are required to send returns only to the nearest possible fulfillment center as instructed by our customer service team.

• Packages sent out from our UK facility are returned to:
  

Antar 2 Headway Road
Wolverhampton, West Midlands, WV10 6PZ, United Kingdom

• Packages sent out from our US and Mexico facilities are returned to:
  

217 Wrangler Drive
Coppell, Texas, 75019, USA

• Packages sent out from our facility in Canada are returned to:
  

Unit 3
3500 Laird Rd
Mississauga, ON L5L 5Y4, Canada

• Packages sent out from our Latvian facility are returned to:
  

Plienciema 5
Marupe, Marupes novads, LV-2167, Latvia

• Packages sent out from our Spanish facility are returned to:
  

Travessía Prat de la Riba, 91-95
08849 Sant Climent de Llobregat, Barcelona, Spain

• Packages sent out from our Australian facility are returned to:
  
  
  • 40 Tanimbla Street
    Kedron, Queensland 4031, Australia (apparel orders)
  • 338 Albert St
    Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases)
  • 6 Axis Crescent
    Dandenong South VIC 3175, Australia (phone cases)

• Packages sent out from our Japanese facility are returned to:
  

Komiyaji 817-3
Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan

• Packages sent out from our Brazilian facility are returned to:
  

Rodovia Santos Dumont, 4791 (Antigo KM 3,5)
Armazém 111, Galpão 02, Empreendimento Caxias Park
Parque Paulista. CEP 25251-460, Brazil

4. Refunds

4.1 Processing Refunds: Once we receive your returned item and verify its condition, we will process your refund within 7 days. Refunds will be issued to the original payment method used for the purchase.

4.2 Notification: You will receive a confirmation email once your refund has been processed.

5. Exchanges

If you would like to exchange a defective or incorrect item for a different size or design, please contact us at mail@gift.bike. We will assist you with the exchange process.

6. Changes to the Return Policy

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.

7. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

• Email: mail@gift.bike
• Phone: +44 7441424620
• Address (not for returns!):
GIFT•BIKE

2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom.