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Introduction
This policy outlines our payment methods and shipping practices to ensure a smooth shopping experience.
1. Pricing
1.1 Prices: All prices are listed in euros. Taxes or shipping costs may be applied at checkout. Prices are subject to change without notice, but changes will not affect orders that have already been placed.
2. Payment Methods
2.1 Accepted Payment Methods: We accept the following forms of payment:
- Credit and debit cards.
2.2 Payment Security: All transactions are processed through Stripe, which uses industry-standard encryption and security measures to protect your payment information. We do not store your credit card details.
2.3 Client's Responsibility: Customers should use payment instruments issued in their name to complete purchases. This helps us ensure the security of your transaction.
2.4 Payment Completion: All payments must be completed before production begins.
3. Shipping Policy
3.1 Shipping Methods: We ship all orders using ordinary mail with tracking. This allows you to monitor the progress of your shipment.
3.2 Shipping Times:
- Orders are typically processed and shipped within 3-6 days of payment confirmation.
- Delivery times may vary based on your location and the shipping service used. Standard delivery within the UK usually takes 2 days. International shipping may take longer.
3.3 Shipping Costs: Shipping costs will be calculated at checkout based on your location and the size of your order. Any applicable taxes or duties will be the responsibility of the customer.
3.4 Tracking: Once your order has been shipped, you will receive an email confirmation with tracking information so you can follow your shipment's progress.
3.5 Lost Items: If an item is not shipped within 90 days, it will be counted as lost, and the customer will be eligible for a full refund. However, this situation occurs extremely rarely with tracking mail.
3.6 Shipping Issues: If you experience any issues with your shipment, such as delays or lost packages, please contact us at mail@gift.bike. We will work with you to resolve the issue as quickly as possible.
3.7 Returns: For return rules, clients should refer to our Return Policy.
4. Order Verification and Cancellations
4.1 Suspicious Activity: In case of suspicious activity from a customer, our shop reserves the right to ask for additional proof of identity and/or the payment method used.
4.2 Order Cancellations: We reserve the right to cancel any order at our discretion. In such cases, a full refund will be issued within 7 days of cancellation.
5. Changes to the Shipping and Payment Policy
We reserve the right to update this Shipping and Payment Policy at any time. Changes will be posted on this page, and continued use of our services after any changes constitutes acceptance of the updated policy.
6. Contact Us
If you have any questions or concerns about our Shipping and Payment Policy, please contact us at:
Rādīt cenas:EUR
